What the FAQs

All muk Haircare products are formulated to care and protect the colour of your hair. Specifically, our Vivid muk Colour Lock Shampoo and Conditioner locks in moisture and protects coloured hair from fading while also adding strength and nourishment.

Choosing packaging that is responsible is important to us at muk Haircare. The majority of our care and styling range is 100% post-consumer recycled aluminium. Unlike plastic, aluminium can be recycled an infinite number of times and does not require the use of crude oil in its manufacture.

Ingredient FAQs

muk Haircare LOVES animals. In fact, muk Haircare loves animals so much our fur babies even work at muk HQ with us. Caring for our animal family is important to us, which is why we create products that in no way are harmful to animals or are tested on animals. muk Haircare is 100% approved and accredited by PETA as cruelty free.

A couple of ingredients derived by animal by-products are used in our styling products – beeswax and lanolin.

Sometimes we are asked if our products are organic. The answer is no. We wouldn’t want them to be as this would be unsafe. If a product is truly organic, it would have a very limited shelf life and quickly grow mold (which is organic, but not an ideal ingredient for hair).

We source the best ingredients and combine the best of science and nature to deliver safe, high performing haircare that says what it does and does what it says.

Sulphates are emulsifiers and foaming agents that attract oil and water and assist to help shampoos lather up and foam, allowing grime, product build up and dead skin cells to be easily washed away with water.

Sulphates have been used extensively and safely since the 1930s, found in many personal care products including shampoo, body wash, facial cleanser and toothpaste.

There are varying types of sulphates, with the “-eth” version (used by muk Haircare) being the mildest for skin and hair. The cleansers chosen by muk are plant derived. There is no scientific evidence to support rumours that sulphates are unsafe.

Silicones are ingredients derived from silica – sand. Some silicones have been questioned for their accumulative effect – on the hair and environment.

muk Haircare chooses only high performing, non-accumulative silicones like cyclopentasiloxane which is a colourless, odorless, water thin cosmetic ingredient that is also commonly found in medical implants. It doesn’t absorb into the skin, rather it evaporates quickly away from it. It is used in our products for the purpose of detangling, preventing breakage, reducing frizz and adding shine. They are not toxic and do not strip or damage hair. Silicones shield your strands from harmful elements by creating a protective layer around your hair shaft.

muk Rewards FAQs

muk Rewards is our exclusive rewards program, designed to thank you for choosing muk for your hair care needs. By creating a muk account, you'll earn points for activities on our site, like referrals and purchases. You can use them to earn discounts off purchases, so the more you collect the more you save.

Anyone with a muk account is automatically enrolled in the program.

Start earning points with every interaction:

Sign Up: Join today and get 100 points just for signing up!
Shop with Us: Earn 1 point for every $1 spent on your favorite muk products.
Birthday Bonus: Celebrate your special day with 100 bonus points!

Redeeming your rewards is simple:

100 points = $5 off
200 points = $10 off
300 points = $15 off
400 points = $20 off
500 points = $25 off

If you have enough points, you can redeem them for a reward. Use your points at checkout to save on your favorite muk products!

Yes, your points expire after one year! Earn and redeem them within this time frame to take advantage of your muk Loyalty benefits.

No, points cannot be combined with other discount codes or promotions.

No. Go ahead and earn as many as you can.

Approved: These points can be redeemed on rewards immediately.

Pending: These points need to be verified before you can redeem them. This typically applies to purchases and referrals.

Cancelled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled)

Frequently asked questions

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